Refund policy
RETURN AND REFUND POLICY
Effective date: 19 August 2026
1. SELLER
The seller operating the TapReview online store is:
Jakub Moś
conducting unregistered business activity under the trading name Tap Review
Address:
Przełęcz 28
60-115 Poznań
Poland
Email: tap4review.contact@gmail.com
Phone: +48 515 798 015
Website: tapreview.com
2. RIGHT OF WITHDRAWAL
Consumers who purchase products through the TapReview online store generally have the right to withdraw from the distance contract without giving any reason within 14 days from the date on which they, or a person designated by them, receive the product.
To exercise the right of withdrawal, the customer must send us a clear statement informing us of their decision to withdraw from the contract before the withdrawal period expires.
The statement may be sent by email to:
tap4review.contact@gmail.com
or by post to:
Jakub Moś / Tap Review
Przełęcz 28
60-115 Poznań
Poland
The customer may use the model withdrawal form provided at the end of this policy, but use of the form is not mandatory.
3. RETURNING THE PRODUCT
After notifying us of withdrawal, the customer must return the product without undue delay and no later than 14 days after informing us of the withdrawal.
Returns should be sent to:
Jakub Moś / Tap Review
Przełęcz 28
60-115 Poznań
Poland
The direct cost of returning a product following an ordinary withdrawal from the contract is paid by the customer.
The product should be appropriately packaged to prevent damage during transportation.
4. REFUNDS
In the event of a valid withdrawal, TapReview will refund the payments received from the customer, including the cost of the least expensive standard delivery method offered for the order.
If the customer selected a more expensive delivery method than the least expensive standard option available, the additional delivery cost is not refundable.
The refund will be made no later than 14 days after TapReview is informed of the customer's decision to withdraw.
TapReview may withhold the refund until the returned goods are received or until the customer provides evidence that the goods have been sent back, whichever occurs first.
The refund will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.
5. CONDITION OF RETURNED PRODUCTS
The customer may inspect the product to the extent necessary to determine its nature, characteristics and functioning.
The customer may be liable for any reduction in the value of the product resulting from handling beyond what is necessary to inspect the product.
6. PERSONALISED PRODUCTS
The statutory right of withdrawal may not apply to goods which are made to the customer's specifications or which are clearly personalised.
This may include, in particular:
- products containing a permanently generated QR code created specifically for the customer's business or profile;
- products permanently produced using individual information supplied by the customer;
- other products modified in such a way that they are clearly personalised and cannot reasonably be resold as standard products.
Where a product is covered by this statutory exception, the customer will be informed before placing the order.
Programming a standard NFC tag alone does not automatically remove the right of withdrawal where the tag can reasonably be reprogrammed and the product remains a standard, reusable product.
7. COMPLAINTS AND NON-CONFORMING GOODS
If a product does not conform to the contract, the customer may submit a complaint.
Complaints should be sent to:
tap4review.contact@gmail.com
Customers are encouraged to provide:
- full name;
- order number;
- product name;
- description of the issue;
- preferred resolution;
- photographs or video where these may help us assess the issue.
Providing photographs is not a condition for exercising statutory consumer rights.
TapReview will respond to a consumer complaint within 14 days of receiving it.
Where a product does not conform to the contract, the customer may exercise the remedies available under applicable consumer law, including repair or replacement and, where the legal conditions are met, a price reduction or termination of the contract.
Costs associated with bringing non-conforming goods into conformity with the contract are borne by the Seller in accordance with applicable law.
8. NO ADDITIONAL COMMERCIAL WARRANTY
TapReview does not provide an additional voluntary commercial warranty unless expressly stated on the relevant product page.
This does not limit any statutory consumer rights.
9. MODEL WITHDRAWAL FORM
To:
Jakub Moś / Tap Review
Przełęcz 28
60-115 Poznań
Poland
Email: tap4review.contact@gmail.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
......................................................................
Order number:
......................................................................
Date ordered / received:
......................................................................
Consumer's full name:
......................................................................
Consumer's address:
......................................................................
Date:
......................................................................
Signature of consumer, only if this form is submitted on paper:
......................................................................