Shipping policy
SHIPPING POLICY
Effective date: 19 August 2026
1. SHIPPING AREA
TapReview ships orders to customers within the European Union where a delivery service is available.
The available shipping methods may depend on the destination country.
2. ORDER PROCESSING
Orders are normally prepared and dispatched within 48 hours after the order has been successfully placed and all information necessary to prepare the product has been received.
For products requiring individual NFC configuration or an individual QR code, the processing period may begin once the customer has supplied the information required to configure the product.
If additional information is required, TapReview may contact the customer by email or telephone.
3. DELIVERY METHODS
Depending on the destination, available delivery methods may include:
- parcel locker delivery;
- courier delivery.
The delivery methods available for a specific address are displayed during checkout where supported.
4. DELIVERY TIME
TapReview normally dispatches orders within 48 hours.
The time required for the carrier to deliver the parcel after dispatch depends on factors including:
- destination country;
- selected carrier;
- selected delivery method;
- weekends and public holidays;
- circumstances affecting the carrier's network.
Any estimated delivery times shown during checkout are estimates and are not guaranteed unless expressly stated otherwise.
5. SHIPPING COST
The delivery charge applicable to an order is displayed during checkout before the customer confirms the purchase.
Free delivery is available for qualifying orders with a product value exceeding PLN 100, subject to the delivery option and destination being eligible for the promotion.
Where free shipping is not available for a particular destination or service, the applicable charge will be shown during checkout.
6. DELIVERY ADDRESS
The customer is responsible for providing a complete and accurate delivery address.
If the customer notices an error after placing an order, they should contact TapReview as soon as possible at:
tap4review.contact@gmail.com
TapReview cannot guarantee that an address can be changed after the parcel has been dispatched.
7. TRACKING
Where the selected delivery provider offers shipment tracking, the customer may receive tracking information by email, SMS or through the carrier's system.
8. DELAYED SHIPMENTS
If a parcel is delayed after dispatch, the customer may contact TapReview at:
tap4review.contact@gmail.com
TapReview will assist the customer in checking the shipment status where reasonably possible.
9. DAMAGED PARCELS
If the customer receives a parcel or product that appears to have been damaged during transportation, the customer should contact:
tap4review.contact@gmail.com
as soon as reasonably possible.
Providing photographs of the packaging and product may help us resolve the issue more quickly but does not limit statutory consumer rights.
10. UNDELIVERABLE OR UNCOLLECTED PARCELS
If a parcel is returned because:
- an incorrect delivery address was provided;
- the parcel was not collected;
- the carrier could not complete delivery for reasons attributable to the customer,
TapReview may contact the customer regarding redelivery.
Any additional delivery charge will be communicated to the customer before the parcel is sent again.
11. CONTACT
Questions concerning delivery can be sent to:
tap4review.contact@gmail.com
Phone:
+48 515 798 015